Are you getting ready for an United Airlines Interview? This article offers 30 commonly asked United Airlines Interview questions and suggested answers to help you get through the interview.
It addresses questions regarding customer service, knowledge of the company and scenarios to make you make an impression.
30 United Airlines Interview Questions And Answers
1. Why Do You Want To Work For United Airlines?
Example Answer: Talk about United’s global network of routes, opportunities to grow, huge advantages, and the growing interest in the travel and airline industry.
2. What Do You Know About United Airlines?
Example Answer: The best answer is to look at United’s history Hub airports, size of fleet as well as the number of destinations it serves Awards/recognition, as well as any recent announcements.
3. How Would You Handle An Angry Customer?
Example Answer: Listen with calmness and apologize, sympathize Ask questions to clarify the issues, draw out solutions, then thank them for their help.
4. How Would You Handle A Customer Complaint Over A Delayed Flight?
Example Answer: The best answer is to apologize sincerely apologize, acknowledge your anger, give information on flight status, describe the next steps and options, such as the possibility of rebooking.
5. How Do You Handle Stress On The Job?
Example Answer: The best advice is to stay organised Take short breaks as necessary, and exercise/meditate in the evenings, and ask your supervisors for assistance if stressed.
6. What Customer Service Skills Do You Have?
Example Answer: The suggested answer is: friendly attitude compassion, patience active listening Communication, problem solving, and calm under stress.
7. Why Do You Think Customer Service Is Important In This Role?
Example Answer: Airlines rely on repeat customers. Good service makes loyal customers even in the face of problems that could arise.
8. How Would You Promote United’s Credit Card Program?
Example Answer: Highlight incentives to sign up, rewards/perks for ongoing use and partnerships, as well as referrals to friends to receive more bonuses.
9. Why Should We Hire You?
Example Answer: Summary of your most relevant skills and your passion for the job/company.
10. What Are Your Weaknesses?
Example Answer: Give an area of weakness that doesn’t hinder your ability to complete the task effectively, and then describe the way you are working to make it better.
11. Where Do You See Yourself In 5 Years?
Example Answer: Express an interest to assume more responsibility in the long run, oversee people, and possibly be promoted to corporate.
12. How Do You Prioritize Tasks When Everything Is A Priority?
Example Answer: The suggested answer is to assess the urgency and importance, communicate expectations to the manager in case conflicts arise, make sure you are focused on the right issues, and notify others of deadlines that change.
13. You Notice Your Co-Worker Bending Rules Regularly. What Do You Do?
Example Answer: The best answer is to speak in a non-judgmental manner to your coworker first. Then, let them self-correct any issue. If the issue persists, you can make a report as per the guidelines.
14. Why Is Teamwork Important At An Airline?
Example Answer: There are many interconnected roles to ensure flights go out in a safe and efficient manner daily. Teamwork is vital, coordination ensures a positive passengers’ experience.
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15. Describe A Time You Had To Explain A Complicated Policy Or Process To A Customer Or Colleague.
Example Answer: Give an example that is succinct and demonstrates a methods of communication that demonstrate understanding, empathy, and clarity.
16. Tell Me About A Time You Had To Deal With An Irate Customer. What Was The Situation, And How Did You Handle It?
Example Answer: Share an example of a the calm, efficient approach to solving problems focused on reducing anger of the person and resolving issues.
17. How Would You Handle A Medical Emergency Onboard?
Example Answer: Inform crew immediately, aid in gathering AEDs and medical supplies if they are trained or able to relay medical information that the crew must communicate to ground staff and assist according to instructions.
18. You’re Loading Heavy Bags And Injure Your Back. What Do You Do?
Example Answer: The suggested solution is to stop the activities immediately, notify the manager, adhere to injury report procedures, fully participate in the treatment, evaluation and modification of tasks while recovering.
19. How Do You Keep Calm When Dealing With Delays, Cancellations And Irate Passengers?
Example Answer: Suggested Solution Aim for a calm and know that the frustration they are experiencing isn’t about them, follow the rules to handle the situation, and call supervisor for assistance if required.
20. What Safety Precautions Should Airline Employees Follow At Work?
Example Answer: The suggested answer is to wear PPE, such as reflectors, protective earwear on asphalt. Report dangers, ensure walkways are free of obstructions. Be aware of signs and tags, don’t ignore barricades. Be aware of emergency exits and procedures.
21. What Steps Would You Take If A Security Threat Is Reported Onboard A Flight?
Example Answer: Stay alert, but not overtly inform the air marshal and crew members, and be ready to obey Security’s orders and help passengers remain in a comfortable position and remain calm. Report details.
22. You Notice A Co-Worker Posting Negatively About Customers On Social Media. What Should You Do?
Example Answer: Kindly but clearly explain to them why this conduct is damaging to our brand as well as jobs. Consider removing the post and re-training. If you have a problem that is repeated, please report it according to the social media policy.
23. What Do You Like Most And Least About Working In Customer Service?
Example Answer: The most common answer is helping others, least dealing with abusive customers verbally.
24. Tell Me About A Time You Had To Adapt Quickly To A Challenging Situation At Work.
Example Answer: Tell an example of your the ability to think about the situation and act in a timely manner when confronted with the unexpected.
25. This Job Requires Lifting Up To 50 Lbs. Are You Able To Fulfill This Requirement With Or Without Reasonable Accommodation?
Example Answer: The most likely answer is yes. I’m able to regularly lift and lift up to 50lbs without assistance. If accommodations are required due to medical reasons, it is I am open to discussing.
26. Are You Willing To Relocate For This Role?
Example Answer: The suggested answer is yes I’m willing to relocate if needed by United. OR I am not at the moment. time, moving is not an option although I’m willing to travel up to 2 hours in the event that the locations are different.
27. Tell Me About A Time You Had To Manage Numerous Responsibilities. How Did You Handle That?
Example Answer: Provide a sample that demonstrate time management, organization prioritization and techniques for managing stress.
28. Where Do You See The Airline Industry In 10 Years?
Example Answer: Discuss global connectivity and emission reductions, fleet upgrades integration of technology in autonomous features, personalization of customer service.
29. Do You Have Experience With Computer Systems Like Sabre, Apollo Or Worldspan?
Example Answer: Yes Highlight specific experience with the system and how fast you master about new systems of software. Do not provide examples of how you have learned other complicated computer systems in a short amount of time.
30. Do You Have Any Questions For Me?
Example Answer: When can I anticipate hearing back regarding status? What next steps should I take? Do I need an official business card?
United Airlines interview Questions and answers
Research United inside and out Find out their history hub airports, routes, maps as well as awards, fleets latest news/initiatives, as well as the their leadership team.
Prepare scenarios for customer service – Expect scenarios on how to deal with upset customers delays, security issues, etc. Make sure you have stories prepared that demonstrate compassion, calmness and problem-solving.
Learn about United’s core values. They seek out individuals who share values such as teamwork, compassion integrity, security, and creativity. Show examples of how you embody the values.
Show your passion for travel and hospitality It’s an experience that surpasses a pay check, therefore highlight your passion in the industry of airline travel and your eagerness to be a part of the role of a customer facing one.
Make use of the STAR method to manage your behavior – Represent responses in terms of Situation Task, Action Results to walk through your actions and their the impact.
Make thoughtful inquiries – Questions should show a thorough understanding about United and aviation as well as genuine desire to understand the role and leadership vision, as well as development and training opportunities.
Dress professionally – Since the aviation industry is characterized by an abundance of passengers, it’s essential to give a professional impression by wearing neat professional clothes.
Be aware of the body language and tone. Keep eye contact with a friendly smile and smile with genuine enthusiasm, stay clear of nervous movements and adopt a positive, energetic tone, even when nervousness is a factor.
Listen attentively to every question. Don’t become too focused on creating what is the “right” response that you are unable to comprehend the real question. Request clarification in a polite manner if anything is unclear prior to responding.
How Much Salary Will You Get When You Join United Airlines?
If you are a part of United Airlines, the salary you earn will be contingent on the particular position you are in and the level of your experience. But, the majority of United Airlines Jobs in customer service that are entry-level offer approximately $35,000 annually.
With the help of performance incentives and overtime the total compensation for the first year usually ranges between $38,000 and $41,000. Supervisors and managers with experience earn between $50,000 and $60,000 in a typical year. Pilots and other roles that are specialized are more lucrative and can earn up to $100k at the top levels.
Overall, United provides competitive pay and ample opportunity for wage rises as you progress through your career.
Final Thought
The ability to write strong, precise answers to the most common air travel interview questions is crucial in landing the ideal United job.
The 30 questions with suggested answers below can ease some of the pressure from the United interviews and has given you an idea of the best way to showcase your skills as a member of the crew.
Keep in mind that team spirit, patience and communication are essential. United insists that the actual interview questions can differ and applicants should be prepared for individual questions too. But, following these suggestions and guidelines, along with authenticity in your answers, will certainly make you more successful.
Disclaimer: This piece contains information for educational purposes only. It is not officially endorsed or endorsed by United Airlines Group or its affiliates. Any information regarding a company or position must be verified directly via the official United Airlines channels.
